Privacy policy

Last Updated: October 14, 2026

1. Introduction

WINTERNEXA operates this online store and website, including its content, features, products, tools, and related services (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform we use to offer our products and services.

This Privacy Policy explains how WINTERNEXA collects, uses, discloses, and retains personal information when you visit our website, browse our men's and women's winter fashion collections, place an order, or communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy. Our collection and use of personal information are subject to applicable privacy laws.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Contact Information: Your name, email address, phone number, billing address, shipping address, and other contact details you provide.

Order and Transaction Information: Products viewed or purchased, items added to your cart, order history, returns, exchanges, cancellations, payment status, and transaction records.

Payment Information: Information required to complete a transaction, such as payment method and payment confirmation. Payment card details may be collected and processed directly by payment providers. We receive only the payment information made available to us through our ecommerce and payment systems.

Account Information: Your username, password, preferences, and account settings if you create an account.

Customer Support Information: Information contained in messages, inquiries, complaints, and other communications you send to us.

Device and Technical Information: Your IP address, browser type, device information, network information, and other technical identifiers collected through our website.

Website Usage Information: Information about how you navigate and interact with our website, including relevant activity collected through cookies and similar technologies.

We collect only the information reasonably necessary for the purposes described in this policy, subject to applicable law.

3. Sources of Personal Information

We may obtain personal information from the following sources:

- Directly from you when you browse our store, place an order, create an account, or contact us.
- Automatically through our website, server logs, cookies, and similar technologies.
- From Shopify and service providers that help us operate our store and fulfill orders.
- From payment processors, shipping providers, analytics providers, and advertising partners, where applicable.
- From other third parties when permitted by law and consistent with the purposes described in this policy.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing Our Services: To operate our online store, display products, maintain shopping cart functionality, manage customer accounts, and improve the shopping experience.

Processing Orders: To confirm purchases, process payments, arrange fulfillment and delivery, provide order updates, and manage returns, exchanges, and refunds.

Customer Support: To respond to questions, investigate order issues, address complaints, and provide assistance.

Personalization: To remember preferences and, where supported by our tools and permitted by law, provide relevant product recommendations.

Marketing and Advertising: Where applicable and permitted by law, to communicate promotions, measure advertising performance, and display relevant advertisements based on available information and your preferences.

Security and Fraud Prevention: To detect suspicious transactions, protect accounts, investigate potential fraud, and maintain the security of our Services.

Legal Compliance: To comply with applicable laws, respond to lawful requests, maintain required records, resolve disputes, and enforce our policies.

5. Cookies and Similar Technologies

Our website and Shopify may use cookies, pixels, and similar technologies to support essential store functionality, remember preferences, maintain shopping cart sessions, understand website usage, and support analytics or advertising where enabled.

The specific technologies used depend on our website configuration and the third-party services we enable.

You may be able to manage cookies through your browser settings or the cookie preference tools available on our website. Blocking certain cookies may affect some website functions.

Where required by applicable law, we will provide appropriate notices and obtain consent for non-essential cookies or similar technologies.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:

Shopify: To host and operate our ecommerce store and provide related services.

Payment Providers: To process transactions, verify payments, and help prevent fraud.

Shipping and Fulfillment Providers: To prepare, ship, track, and deliver orders.

Technology and Service Providers: To support website functionality, customer service, security, data storage, and technical maintenance.

Analytics Providers: To help us understand website performance and customer interactions, where such tools are enabled.

Advertising and Marketing Partners: To support marketing campaigns and advertising measurement, where applicable and permitted by law.

Professional Advisers and Authorities: To comply with legal obligations, respond to valid legal requests, or protect our rights and the rights of others.

Business Successors: In connection with a merger, restructuring, sale, or transfer of business assets, subject to applicable law.

Service providers may process information on our behalf or for their own purposes as described in their applicable privacy notices. We do not authorize service providers to use personal information beyond the purposes permitted by our agreements and applicable law.

7. Sale, Sharing, and Targeted Advertising

Certain privacy laws, including California privacy law, define “sale” and “sharing” broadly. Under those laws, some disclosures of personal information to third parties for targeted or cross-context behavioral advertising may qualify as sharing even when no money changes hands.

Whether these provisions apply to WINTERNEXA depends on our actual data practices, the services we use, and applicable legal requirements.

We will provide any notices and opt-out rights required by applicable law if our activities constitute a sale, sharing, or targeted advertising activity covered by that law.

If you are entitled to opt out of such activities, you may contact us using the information in the Contact Information section below. Where required by law and supported by our website configuration, we will also process recognized opt-out preference signals, such as Global Privacy Control (GPC).

More information about GPC is available at:

https://globalprivacycontrol.org/

8. Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information associated with your use of our store to provide and improve its ecommerce platform and related services.

Information submitted through our store may be processed by Shopify and its relevant service providers, including providers located outside your country of residence.

Depending on the Shopify features enabled on our store, Shopify may also process certain information for its own purposes in accordance with its privacy terms.

To learn more about Shopify's privacy practices and available privacy tools, visit:

https://privacy.shopify.com/en

9. Third-Party Websites and Services

Our Services may contain links to websites, applications, or services operated by third parties.

Those services are governed by their own privacy policies and terms. WINTERNEXA does not control third-party websites and is not responsible for their independent privacy or security practices.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

10. Children's Privacy

Our Services are intended for customers shopping for men's and women's winter fashion and are not directed toward children.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where collection is not permitted, please contact us. We will review the request and take appropriate action as required by applicable law.

11. Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining business records, providing customer support, meeting legal requirements, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer needed, we will delete it, anonymize it, or otherwise handle it as permitted by law.

12. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

- Access: Request access to personal information we hold about you.
- Delete: Request deletion of certain personal information.
- Correct: Request correction of inaccurate personal information.
- Data Portability: Request a copy of certain personal information in a portable format.
- Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.
- Limit Certain Uses: Request limitations on certain uses of sensitive personal information where such rights apply.
- Withdraw Consent: Withdraw consent where processing is based on consent.
- Appeal: Appeal certain decisions concerning your privacy rights where required by applicable law.

These rights are subject to applicable legal exceptions and may not apply in every circumstance.

To exercise a right, contact us using the details below. We may need to verify your identity before processing a request. Where permitted by law, an authorized representative may submit a request on your behalf, subject to appropriate verification.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

13. Marketing Communications

Where permitted by law, we may send promotional communications about products, offers, and updates.

You can unsubscribe from promotional emails using the unsubscribe link provided in the message.

Even if you opt out of marketing communications, we may continue sending necessary non-promotional messages, such as order confirmations, shipping updates, security notices, and customer support responses.

14. International Data Transfers

Our ecommerce platform and service providers may process personal information in countries other than your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

15. Complaints

If you have concerns about how your personal information is handled, please contact us using the details below.

We will review your complaint and respond as required by applicable law. Depending on your location, you may also have the right to contact a relevant data protection authority or appeal our response.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, service providers, or legal requirements.

The “Last Updated” date at the beginning of this policy will be revised when changes are published. We encourage you to review this page periodically.

17. Contact Information

For questions about this Privacy Policy, requests relating to personal information, or other privacy concerns, please contact us:

Brand Name: WINTERNEXA

Email: support@winternexa.com

Phone: +1 (323) 955-1081

Business Address:

8375 Sultana Ave, Unit 2
Fontana, California 92335 United States

Customer Support: Available 24 hours a day, 7 days a week (24/7).

We will review and respond to privacy-related inquiries in accordance with applicable law.