Shipping Policy
Last Updated: October 18, 2026
This Shipping Policy applies to orders shipped within the United States. By placing an order with WINTERNEXA, you agree to the terms outlined below.
1. Shipping Costs
We charge a free shipping per order. Any applicable shipping charges will be displayed at checkout before you complete your purchase.
2. Order Processing Time
Our order processing time is 1–3 business days (Monday–Friday), excluding public holidays.
Our order cut-off time is 5:00 PM Central Time. Orders placed after the cut-off time may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
3. Shipping and Fulfillment
WINTERNEXA processes and fulfills customer orders for delivery within the United States.
Shipping carriers and delivery services may vary depending on product availability, destination, and the shipping method used. The carrier assigned to your order will depend on the shipping service selected for fulfillment.
4. Estimated Delivery Time
- Order Processing Time: 1–3 business days
- Estimated Shipping Transit Time: 7–12 business days
- Shipping Destination: United States
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to processing requirements, carrier operations, customs procedures, weather conditions, holidays, or other circumstances beyond our control.
5. Change of Address
If you need to change your shipping address, please contact us as soon as possible, preferably within 24 hours of placing your order.
We cannot guarantee address changes once an order has been processed, shipped, or handed over to the shipping carrier.
Please contact us at support@winternexa.com or +1 (323) 955-1081 for assistance.
6. Order Cancellations
If you wish to cancel your order, contact us as soon as possible. We can accept cancellation requests before the order has been processed for fulfillment, where possible.
Once an order has been processed, shipped, or dispatched, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.
7. Packages Damaged During Transit
If your package arrives visibly damaged, please take photographs of the package and the damaged items, if possible, and contact our customer support team promptly.
If the package is delivered when you are not present, inspect it as soon as possible and contact us if you discover damage.
We will review the issue and explain the available next steps in accordance with our Return & Refund Policy.
8. Order Tracking
Once your order has shipped, tracking information will be sent to your email when available.
Tracking information may take 24–48 hours to become active after shipment. Some shipping services may take longer to provide tracking updates.
9. Shipping Delays
WINTERNEXA is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, customs inspections, carrier disruptions, public holidays, or fulfillment-related delays.
If your order appears delayed beyond the estimated delivery window, please contact our support team so we can assist you.
10. Contact Us
If you have questions about this Shipping Policy or your order, please contact us using the details below.
Brand: WINTERNEXA
Email: support@winternexa.com
Phone: +1 (323) 955-1081
Business Address:
8375 Sultana Ave, Unit 2
Fontana, California 92335 United States
Customer Support Availability: 24 hours a day, 7 days a week.