Terms of Service

Last Updated: October 14, 2026

OVERVIEW

This website is operated by WINTERNEXA. Throughout the site, the terms “we,” “us,” and “our” refer to WINTERNEXA. We provide this website, including its information, content, features, tools, products, and services, subject to your acceptance of these Terms of Service.

Our online store is powered by Shopify, which enables us to offer our products and services to customers.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service and the policies referenced in them. These Terms apply to all visitors and users of our website, including customers and individuals who interact with our Services.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our Services.

We may update these Terms from time to time by publishing a revised version on our website. Your continued use of our Services after changes are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are a minor, you may use our Services only with the involvement and authorization of a parent or legal guardian where required by law.

You agree not to use our products or Services for any unlawful or unauthorized purpose. You must comply with all applicable laws and regulations when using our website.

You must not introduce viruses, malicious code, or other harmful technologies that could interfere with the operation or security of our website.

We reserve the right to restrict or terminate access to our Services when reasonably necessary because of a violation of these Terms or as otherwise permitted by applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or limit service where permitted by applicable law.

You understand that information you submit through our website may be transmitted through different networks and systems and may be adapted to technical requirements. Payment information is handled through the applicable payment processing systems and their security procedures.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our Services or website without our prior written permission, except where permitted by law.

The headings in these Terms are included for convenience and do not affect the interpretation of the provisions.

SECTION 3 – ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that product descriptions, prices, images, and other information on our website are accurate and up to date.

However, occasional typographical errors, omissions, or inaccuracies may occur. If we discover a material error affecting an order, price, product description, or availability, we may take appropriate corrective action and contact the affected customer where reasonably possible.

Website content is provided for general shopping information. We may update product details and other content when necessary, subject to applicable law.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices, promotions, and availability may change from time to time.

We reserve the right to modify, suspend, or discontinue any part of our Services where permitted by applicable law.

Changes will not remove rights that customers have already acquired under applicable law or alter an existing order except where permitted by law or agreed with the customer.

We are not responsible for interruptions or changes caused by circumstances beyond our reasonable control, subject to applicable legal requirements.

SECTION 5 – PRODUCTS AND SERVICES

WINTERNEXA offers men's and women's winter fashion products through its online store.

Certain products may be available exclusively online and may have limited availability. Product purchases, returns, exchanges, and refunds are subject to our applicable policies.

We make reasonable efforts to display product images, colors, sizes, materials, and descriptions accurately. However, the appearance of colors may vary depending on your screen, device, and display settings.

Please review product descriptions, sizing information, and other available details before placing an order.

We may limit product quantities or restrict sales to certain locations where reasonably necessary and permitted by law.

Product descriptions, availability, and pricing may be updated when necessary. If a product becomes unavailable after an order is placed, we will take appropriate steps to notify the customer and resolve the order in accordance with applicable law.

Nothing in these Terms excludes any mandatory consumer rights or product guarantees that cannot legally be excluded.

SECTION 6 – ORDERS, BILLING, AND ACCOUNT INFORMATION

When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, billing details, shipping address, and payment information required to complete the purchase.

You are responsible for reviewing your order details before submitting your purchase.

An order confirmation email acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, decline, or cancel an order where permitted by law, including in cases involving suspected fraud, payment authorization issues, product unavailability, pricing errors, or suspected unauthorized resale activity.

If we cancel or materially modify an order, we will make reasonable efforts to contact you using the information provided with your order. Any refund due will be handled in accordance with applicable law and our Refund and Returns Policy.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, subject to applicable law.

For additional information about returns and refunds, please review our Refund and Returns Policy.

SECTION 7 – SHIPPING AND DELIVERY

We currently offer shipping to customers within the United States.

Our standard shipping charge is $6.99.

The estimated order processing time is 1–3 business days, and the estimated delivery time is 7–12 business days. Delivery estimates may vary depending on the destination, carrier operations, holidays, weather, and other circumstances beyond our reasonable control.

Processing time and transit time are separate. Delivery estimates are not guarantees unless expressly stated otherwise.

Shipping charges, delivery estimates, and applicable conditions will be presented where relevant during the purchasing process.

Customers should provide a complete and accurate shipping address. We are not responsible for delays caused by incorrect or incomplete address information, subject to applicable law.

For more information, please review our Shipping Policy.

SECTION 8 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools or features offered by third-party providers.

These tools may be subject to the third party's own terms, conditions, and privacy practices.

We do not control independent third-party tools and cannot guarantee their uninterrupted availability or performance. However, nothing in this section excludes responsibility that cannot legally be excluded.

Your use of optional third-party tools is subject to any applicable terms and conditions.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services for convenience or informational purposes.

These third-party websites operate independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, or independent practices of third-party websites that we do not control. We encourage you to review their policies before interacting with them.

This provision does not exclude any responsibility imposed by applicable law.

SECTION 10 – CUSTOMER FEEDBACK AND SUBMISSIONS

If you submit reviews, suggestions, feedback, or other materials to us, you represent that you have the right to provide that content and that it does not unlawfully infringe another person's rights.

You must not submit content that is fraudulent, misleading, unlawful, abusive, defamatory, or harmful, or that contains malicious software.

Where permitted by law, you grant WINTERNEXA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute feedback or content you voluntarily submit for purposes related to operating, improving, and promoting our business.

This license does not transfer ownership of your content to us. Any use of personal information remains subject to our Privacy Policy and applicable law.

We may remove or decline to publish content that violates these Terms or applicable law.

SECTION 11 – PERSONAL INFORMATION

Your use of our website and the personal information you provide to us are governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and retain personal information and describes the privacy rights that may be available to you.

You can review our Privacy Policy through the relevant link in our website footer.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order that has already been placed, we will take reasonable steps to notify the customer and provide an appropriate resolution consistent with applicable law.

Nothing in this section permits us to disregard mandatory consumer protections or other legal obligations.

SECTION 13 – PROHIBITED USES

You may use our website only for lawful purposes. You must not:

- Violate applicable laws or regulations.
- Infringe our intellectual property rights or the rights of others.
- Submit fraudulent, false, or misleading information.
- Upload viruses, malicious code, or harmful software.
- Attempt to gain unauthorized access to our website, systems, or customer information.
- Collect or misuse another person's personal information without authorization.
- Use our website to send spam, conduct phishing, or engage in fraudulent activity.
- Interfere with website security, functionality, or normal operation.
- Use automated scraping or similar tools in a way that violates applicable law or our reasonable website restrictions.
- Harass, threaten, discriminate against, or harm others through our Services.

We may restrict or terminate access for violations of these Terms where permitted by law.

SECTION 14 – DISCLAIMER OF WARRANTIES

We strive to provide reliable Services and accurate product information. However, to the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free website operation, and we cannot guarantee that every technical issue will be corrected immediately.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law.

SECTION 15 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, WINTERNEXA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services where such exclusion is legally permitted.

Our liability for direct losses will be determined in accordance with applicable law and the circumstances of the claim.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including applicable mandatory consumer rights.

SECTION 16 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold WINTERNEXA and its relevant service providers harmless from third-party claims, losses, or reasonable expenses arising directly from your unlawful use of our Services, your infringement of another person's rights, or your material violation of these Terms.

This provision does not apply to the extent a claim results from our own unlawful conduct or where indemnification is prohibited by law.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in effect to the extent they remain valid and enforceable.

SECTION 18 – TERMINATION

These Terms remain effective while you use our website or Services.

You may stop using our Services at any time.

We may suspend or terminate access to our Services when reasonably necessary because of a violation of these Terms, suspected fraud, security concerns, or other lawful reasons.

Termination does not affect obligations or rights that arose before termination, including payment obligations for completed purchases and rights that survive under applicable law.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, govern your use of our Services, subject to applicable law.

If any provision conflicts with a mandatory legal requirement, the relevant legal requirement will prevail.

Our failure to enforce a provision does not constitute a waiver of that provision or any other right.

SECTION 20 – GOVERNING LAW

These Terms will be interpreted in accordance with applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to their purchases or place of residence.

SECTION 21 – CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

We encourage customers to review these Terms periodically.

SECTION 22 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact WINTERNEXA using the information below.

Brand Name: WINTERNEXA

Email: support@winternexa.com

Phone: +1 (323) 955-1081

Business Address:

8375 Sultana Ave, Unit 2
Fontana, California 92335 United States

Customer Support: Available 24 hours a day, 7 days a week (24/7).